Send in for Repair:
If your Pro Carver has stopped working, most of the time it is just the hand piece that needs to be inspected. Please follow the instructions below:
When you send it back you need to include a note with a detailed description of what is wrong with the hand piece, any sounds it was making, and circumstances leading up to the hand piece breaking (i.e. dropped it).
Once we receive the hand piece, the repair technician will inspect and email you an estimate for repair costs. The normal repair fee is $25 which includes a cleaning inside and out and return Priority shipping. There is an additional charge for parts (if needed) and they range in price from $5-$20. (If your Pro-Carver is still under the 1 year warranty and it is deemed a manufacturers error, all repair costs are waived).
Most of the time it is just the hand piece that needs to be repaired, so you can keep the white control box with you.
Send the following to the address below:
- Pro Carver Hand Piece
- Detailed Note
- Return Address
- Phone Number
- Email Address
Welburn Gourd Farm
40635 De Luz Rd
Fallbrook, CA 92028
If you have any more questions please feel free to reach us at (760) 728-4271. Thank you!